Returns Policy

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging
• Within 30 days of delivery
• Not a perishable item (opened spices cannot be returned for food safety reasons)

How to Return

1. Contact us: Email us at returns@peppero.com or call us at +94 75 275 2333
2. Provide order details: Include your order number and reason for return
3. Get return label: We'll send you a prepaid shipping label
4. Ship the item: Package the item securely and ship it back
5. Receive refund: Once we receive and inspect the item, we'll process your refund

Refund Process

Once we receive your return, we will inspect it and notify you of the refund status:

• If approved, your refund will be processed within 3-5 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation when the refund is processed
• Shipping costs are non-refundable unless the item was defective

Non-Returnable Items

The following items cannot be returned:

• Opened or used spice products (for food safety)
• Perishable items
• Items not in original packaging
• Items purchased more than 30 days ago
• Items damaged due to misuse or improper storage

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Information

For returns, exchanges, or any questions about our return policy, please contact us: